I should also add that calling Verizon for help is about the last thing you’d want to do. I have to admit it took me a couple tries because if you don’t follow the steps exactly, the process won’t work. Upload the current firmware from yealink.After the phone has completely booted, plug in the network cable.Enable the web interface and reboot it (don’t connect it yet).Do a factory reset (don’t connect it yet).
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